If you wish to cancel your order, please call us on [+44] (0)845 6018129 or email us at sales@naturesdream.co.uk to arrange order cancellation and/or return of goods. If a return is for reasons other than faulty/incorrect goods then we will ask you to cover the cost of returning the goods to us. We would appreciate it if customers who are returning items to us, package the products with care. A refund will only be issued upon receipt by us, of these goods.