If you wish to cancel your order, please call us on [+44] (0)845 6018129 or email us at sales@naturesdream.co.uk to arrange order cancellation and/or return of goods. If a return is for reasons other than faulty/incorrect goods then we will ask you to cover the cost of returning the goods to us. Refunds will only be made on the receipt by us of goods which are of saleable quality.